Disable or remove inactive Jira users in bulk in Jira Cloud
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
There are multiple ways to disable or remove large numbers of Jira users at a time. These solutions depend on your version of Atlassian products.
Environment
Jira Cloud
Solution
The removal of inactive users cannot be automated natively through the Jira User Interface at this time. We recommend considering one of the below alternatives.
- Disable the selected inactive users in bulk from the Atlassian Cloud Organization through https://admin.atlassian.com.
- Select the default group for the Jira product, select the users, and delete them.
- Go to Settings > User Management
- Groups > Click on the group (Ex: Jira-software-users)
- Select the users you wish to delete
- Use the REST API call as part of a script that calls each account_id in a loop: Jira Cloud REST API v3: Delete User
- 3rd party apps - This list is not exhaustive but does give you an idea of what is available. Click on the app name to go to their Marketplace listing.
- Bulk user delete for Jira - This has the option to upload and delete users via a CSV file.
- Scriptrunner - a third party app that allows for scripting within Jira.
- Manage Users for Jira Cloud
Additional resources
Please note that Atlassian does not have control over the function of 3rd party apps. There may be changes to those listed, or newer apps available that may suit your needs.
You may also want to vote and comment on our feature requests for this topic: JRACLOUD-30708 - Bulk deactivate users