Due date field shows different value than what user selected on transition screen


Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

Adding a value to the Due date field on a transition screen, appears incorrectly on the issue view. For example, when the date 17/May/2024 is selected from the calendar, the Due date field on the transition screen, is updated to May 15, 24 on the issue view.

Environment

Jira Cloud

Cause

There is a mismatch in the jira.date.picker.java.format and jira.date.picker.javascript.format properties.

Diagnosis

To understand where these properties reside on the cloud site,

  1. Navigate to the Settings icon → General configuration page and click Advanced Settings or
  2. Directly open this link: https://<yoursitename>.atlassian.net/secure/admin/AdvancedApplicationProperties.jspa

Solution

To correct the properties,


As mentioned indirectly in Changing the Due Date Input Format, ensure that the values of jira.date.picker.java.format property and that of the jira.date.picker.javascript.format property match as per the following table:


Value of the jira.date.picker.java.format propertyValue of the jira.date.picker.javascript.format property
1.dd%d
2.MM%m
3.yyyy%Y
4.MMM%b
5.d%e
6.yy%y
7.MM%m


Apply the same to the values of jira.date.time.picker.java.format and jira.date.time.picker.javascript.format:


Value of the jira.date.time.picker.java.format propertyValue of the jira.date.time.picker.javascript.format property
8.HH%H
9.mm%M
10.h:mm a%l:%M %p
11.hh:mm a%I:%M %p



Contact Atlassian support if you have any questions. 






Last modified on Feb 5, 2025

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