Edit of an issue throws Uncaught TypeError error in Jira server

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Symptoms

One of the following errors is thrown when trying to edit a JIRA Software issue (most common situation, but some other actions can cause this to be thrown as well):

Exception: Uncaught TypeError: Cannot read property 'fields' of undefined
 Resource: http://localhost:8080/s/en_US-3zh25n-418945332/843/2/75a983baf49a3c34be4b7da2703feb7d/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general/batch.js <http://localhost:8080/s/en_US-3zh25n-418945332/843/2/75a983baf49a3c34be4b7da2703feb7d/_/download/contextbatch/js/greenhopper-rapid-non-gadget%2catl.general/batch.js> 
 Line: 620
Exception: Uncaught TypeError: Cannot read property 'html' of undefined
 Resource: http://localhost:8080/s/en_US-3zh25n-418945332/843/2/75a983baf49a3c34be4b7da2703feb7d/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general/batch.js <http://localhost:8080/s/en_US-3zh25n-418945332/843/2/75a983baf49a3c34be4b7da2703feb7d/_/download/contextbatch/js/greenhopper-rapid-non-gadget%2catl.general/batch.js> 
 Line: 620

Cause

This can be caused by a third-party plugin

OR

 a required field is not associated with any screen ("summary" for example is a recurrent situation).

Resolution

To troubleshoot the third-party plugin possibility:

  1. Browse through Administration > Add-ons > Manage add-ons and then click on "Enable safe mode" (this will disable all plugins).
  2. Check if the problem persists.

To troubleshoot the field possibility:

  1. Browse to fields (Administration > Issues > Fields and then click on the Field configurations menu tab on the left side of the screen);
  2. Click on "Default Field Configuration".
  3. Check all of the fields that are set as "Required".
  4. Click on the "Screens" option for each Required field and check if these are associated with the "Default" screen.

Last modified on Sep 25, 2019

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