Erorr in the Sprint Burndown gadget

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Summary

Sprint Burndown gadget does not load the data for a Team-managed Software project and throws an error "Oops - an error has occurred"

Environment

Jira Cloud

Diagnosis

  • The issues are being fetched on the Sprint Board and the Sprint burndown in the Insight section works fine, however, the Sprint burndown chart does not display any issues in the Reports

  • On checking the Timeline, noticed an error stating "Timelines can only contain issues from one project." 
  • Run the below query to fetch the details of the Filter used by the Team-managed Board:

    select id, filtername, reqcontent, scope from searchrequest where id = (select "SAVED_FILTER_ID" from "AO_60DB71_RAPIDVIEW" where "ID" = '34')
    

Cause

The filter used by the Board points to a Project Key that no longer exists. 

This issue is observed when the Project Key of a Team-managed project is updated and the Previous Project key is deleted from the Details tab. 

Solution

  • Navigate to the Project Settings > Details
  • Change the Project Key to the old Project Key which is used by the filter and save the changes
  • Now modify the Project Key to the desired Project Key and Save
  • Ensure that the Project Key in the Previous Project Key is not deleted
  • The Sprint Burndown gadget should load the data



Last modified on Nov 29, 2024

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