Error "Attribute is in error" while updating an Assets Object
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Some users might receive the "Attributes are in error" or "Attribute is in error" message while trying to update an Assets Object.
Environment
Jira Service Management with Assets
Diagnosis
The error message "Attributes are in error" will be displayed whenever trying to update anything in an Object that has a Jira User attribute type along with the error "Users(s) USERNAME not found in Jira"
Cause
The user doesn't belong to any Group that has the 'Browse Users' Global Permission.
Solution
Navigate to Administration > System > Global Permission
Make sure that the affected user belongs to any of the Groups added to the 'Browse Users' Global Permission.
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