Error displayed when trying to categorize KB articles

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

When trying to add or remove articles from KB categories, generic errors are displayed.

(warning) Add/Remove article failed

We weren't able to add/remove the article from the category. Try again in a minute.

Diagnosis

The following error messages are displayed:


{"errorMessage":"A call to Confluence failed","errorKey":"jsd.apollo.error.confluence.rest.error","statusCode":403}

Cause

The ability to categorize KB articles is impacted by Confluence page restrictions, so articles can only be added or removed from categories by users that have the permission to Edit them.

Solution

Provide users with the Edit permission for the relevant articles or remove the page restrictions.

Change who can view or edit a page



Last modified on Jun 28, 2022

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