Error - Everyone from all groups in ‘<Group Picker (multiple groups) field>’ must approve, but there are no groups, while transitioning the issue.


Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary


While transitioning an issue from 'Waiting for approval' to another status, sometimes users get this error:

Everyone from all groups in ‘<Group Picker (multiple groups) field>’ must approve, but there are no groups.


They are unable to add any Approver groups on this screen because they don't see the Add approver group link for a group picker field. This makes it difficult to transition the issue to the next status.

OR


When a user picker field is selected as the approver source in the Workflow, the following error is observed:

Everyone from ‘User Picker (multiple users) field’ must approve, but no one has been added.



Environment

Jira Service Management Cloud

Diagnosis

To complete the Approval changes in the Workflow, follow the steps:

  1. Change the Approver source field.
  2. Ensure that the selected Approver source field is added to the appropriate screen.

Start diagnosing the problem by checking if the selected approver source field of an Approval Workflow is added to an approval issue type screen or not.

For example, if Approver groups field is selected in the Workflow, ensure that the same field is added to the screen as well:


Cause

Usually, there is an option to add an Approver in the 'Waiting for approval' transition but when the Approver source field is not added to the approval issue type screen, the users see the error. 

Solution


For a group picker field, follow the steps to add the approver source field to the screen:
  1. Go to Project settings → Screens:

  2. For an approval issue type, open the View issue screen:

  3. Go to the bottom of the page and add Approver groups field:

  4. Go to the affected issue and refresh the page. You should see the Add approver group link:


Adding the Approver group will enable the transition to move forward.

For a user picker field, follow the same steps to add the approver source field to the screen. The name of the field is in the single quotation marks. In this example, the field is Approvers.


Contact Atlassian support if you have any questions. 



Last modified on Sep 24, 2024

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