Error on Lexorank Management page
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Accessing Lexorank Management page shows error and user is not able to use Integrity Checker.
The following appears in the atlassian-jira.log
016-11-25 10:59:39,394 lexorank-executor-thread-0 ERROR [c.a.g.s.lexorank.balance.LexoRankBalancingService] bundle [com.pyxis.greenhopper.jira]
com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.pyxis.greenhopper.jira]
at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:95)
at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:86)
at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.RuntimeException: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: Duplicate column name 'BUCKET'
at com.atlassian.greenhopper.upgrade.AOUpgradeTask001.addColumn(AOUpgradeTask001.java:88)
at com.atlassian.greenhopper.upgrade.AOUpgradeTask001.upgrade(AOUpgradeTask001.java:66)
at com.atlassian.activeobjects.internal.ActiveObjectUpgradeManagerImpl$1.doInTransaction(ActiveObjectUpgradeManagerImpl.java:68)
at com.atlassian.activeobjects.internal.ActiveObjectUpgradeManagerImpl$1.doInTransaction(ActiveObjectUpgradeManagerImpl.java:64)
at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:21)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy166.doInTransaction(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
at com.sun.proxy.$Proxy166.doInTransaction(Unknown Source)
at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:18)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
....
... 6 more
Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: Duplicate column name 'BUCKET'
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
at com.mysql.jdbc.Util.handleNewInstance(Util.java:404)
at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:942)
at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3966)
at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3902)
at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:2526)
at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:2673)
at com.mysql.jdbc.ConnectionImpl.execSQL(ConnectionImpl.java:2545)
at com.mysql.jdbc.StatementImpl.executeUpdateInternal(StatementImpl.java:1540)
at com.mysql.jdbc.StatementImpl.executeLargeUpdate(StatementImpl.java:2595)
at com.mysql.jdbc.StatementImpl.executeUpdate(StatementImpl.java:1468)
at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234)
at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234)
at net.java.ao.DatabaseProvider.executeUpdate(DatabaseProvider.java:2238)
at net.java.ao.DatabaseProvider.executeUpdateForAction(DatabaseProvider.java:2294)
at net.java.ao.DatabaseProvider.executeUpdatesForActions(DatabaseProvider.java:2266)
at com.atlassian.greenhopper.upgrade.AOUpgradeTask001.addColumn(AOUpgradeTask001.java:83)
... 52 moreDiagnosis
Environment
- Affects JIRA 7.2 and above
Diagnostic Steps
Since the stack trace indicates that there's duplicate Bucket column, use the SQL below to verify whether there's duplicate column in Lexorank table:
select * from AO_60DB71_LEXORANK
Cause
JIRA 7.2 introduce the additional Bucket column in Lexorank table. It looks like JIRA detects the existing empty value in Bucket column as duplicate.
Resolution
Backup your JIRA before applying the workaround.
- Stop your JIRA.
Execute the following SQL query in your JIRA's database.
ALTER TABLE AO_60DB71_LEXORANK DROP BUCKET;- Please restart your JIRA and perform re-index.
Last modified on Nov 14, 2018
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