Error when trying to create KB from JIRA Servicedesk: No permission to create pages in space

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Problem

When trying to create a Confluence KB article from a JIRA Servicedesk issue, ane error occurs in the 'create an article' pop-up dialog:

We're having trouble communicating with the application. Wait a minute, then try again

An error similar to the following appears in the atlassian-jira.log

2017-04-08 16:36:13,750 http-nio-8080-exec-10 ERROR admin 996x1664x1 1akpo00 192.168.1.100:8080,192.168.1.101 /rest/servicedesk/1/servicedesk/SD/kb/create-draft [c.a.s.i.api.applink.BaseAppLinkResponseHandler] Applink request has returned an error with status code 400: {"errorCode":400,"errorType":"PERMISSION:USER:CREATE:PAGE","errorData":"MYWIKI","errorMessage":"No permission to create pages in space MYWIKI."}

Diagnosis

Environment

  • JIRA Servicedesk integrated with Confluence and linked to a Confluence KB space.

Cause

As seen from the logs, the cause of the error is lack of permission to create a page in the Confluence space.

Resolution

The JIRA Servicedesk user or Agent needs to be granted Create Page permission in the relevant Confluence space.

 

Last modified on Apr 18, 2017

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