Summary

Inviting new users to the Atlassian cloud site sometimes fails with the following error: "You've reached the maximum number of users for one of your products. To add this user, upgrade your plan."

Default access group

This happens because a group has been added as default access for 2 products. Adding someone to this group will consume the license for both products simultaneously.

Change the groups under the product access

To prevent this from happening, we need to use another group as a default access group for one of these products and then remove the affected group from that product. To learn more see How does product access work?

• From your cloud site, navigate to the user management by clicking on the Settings Icon from the top right, next to your avatar and choose > User management. 
• Click on the Product access option under the section Site Settings.
• Find the group that has a "default access group" tag for more than one product.
• For one of the affected products:
  • Have a new group added that has the same member list as this group to make sure existing users don't lose any product access.
  • Add the new group as the default access group for this product.
  • Remove the previous groups from this product Removing a group will revoke product access for the group members unless they are already part of another group added under that product.
• Try enabling the product access again for the user. 

For any questions, please contact Atlassian support.