Exception: Error: undefined missing jira/editor/registry when accessing when any agile board

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.


After upgrade JIRA from 6.x to 7.x, when you accessing an agile board it will show you the following traces:

An error occurred
Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
Exception: Error: undefined missing jira/editor/registry
Resource: http://projectfactory-preprod.ausy.fr:8080/s/db1461972a7cbe8b38d009973b33fc02-CDN/fr_FR-lb7qff/71012/708cff23ba1f15d4978ab21e8a4018de/0c798f90b1a61deafa1d5193fc512be9/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=fr-FR
Line: 6
Column: 3667
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0

Cause 1

The caused of it due to the Documents third-party plugin is not compatible with the JIRA version you are running.

Cause 2

The HelpDesk for Jira add-on can trigger this error when rich text editor is disabled.

Resolution 1

Update the plugin to the latest compatible version.


Enable Rich text editing

Last modified on Jan 25, 2019

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