Exception: Error: undefined missing jira/editor/registry when accessing when any agile board
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
After upgrade JIRA from 6.x to 7.x, when you accessing an agile board it will show you the following traces:
An error occurred
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Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
Details
Exception: Error: undefined missing jira/editor/registry
Resource: http://projectfactory-preprod.ausy.fr:8080/s/db1461972a7cbe8b38d009973b33fc02-CDN/fr_FR-lb7qff/71012/708cff23ba1f15d4978ab21e8a4018de/0c798f90b1a61deafa1d5193fc512be9/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=fr-FR
Line: 6
Column: 3667
Environment
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0Cause 1
The caused of it due to the Documents third-party plugin is not compatible with the JIRA version you are running.
Cause 2
The HelpDesk for Jira add-on can trigger this error when rich text editor is disabled.
Resolution 1
Update the plugin to the latest compatible version.
Resolution2
Enable Rich text editing
Last modified on Jan 25, 2019
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