Export of Customer Satisfaction Rating and Comment via API

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

Currently exporting Customer Satisfaction (CSAT) report to an excel sheet(or CSV) it's not possible, it is only possible to view them  in the satisfaction report.

 We have a Feature Request for this: Export Satisfaction Report

Solution

We have an experimental API call Get feedback to get feedback per issue. Same endpoint can also be used to get CSAT results per project. 

GET API URL
https://<SITE_NAME>.atlassian.net/rest/servicedesk/1/projects/<PROJECT_KEY>/report/feedback/date-range?start=1&limit=100&expand=overall&startDate=2022-06-01&endDate=2022-06-30  

It gives ratings and comments in the output in JSON format. 

Note: Per project results via API would to only works if date-range and additional limits are added to the call like in the sample URL above. 

Last modified on Feb 29, 2024

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