'FileNotFoundException No Segments File Found in org.apache.lucene.store.FSDirectory' Due to Index Directory Corruption

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Symptoms

No issues are appearing after logging into JIRA. Logs contain errors like:


http-8080-Processor17 ERROR [500ErrorPage] Exception caught in 500 page
java.io.FileNotFoundException: no segments* file found in 
org.apache.lucene.store.FSDirectory@C:\DATA\JIRA\issues: files:
org.apache.jasper.JasperException: java.io.FileNotFoundException: no segments* file found in 
org.apache.lucene.store.FSDirectory@C:\DATA\JIRA\issues: files:

Cause

This can happen if you restore a database backup to a new JIRA system.

Resolution

  1. Configure JIRA to utilize a new Index location under Administration > Indexing. If your dashboard does not appear, try pasting the URL directly to the administration page: http://YOUR_SERVER/secure/admin/jira/IndexAdmin.jspa
  2. Click Reindex

Last modified on Mar 30, 2016

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