Filter owner unable to edit or save filter

 

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

  

Summary

Filter owners are unable to edit and save their shared filters. The following error is displayed on the screen after clicking Save:

The filter <FilterName> could not be saved.

Environment

Jira Cloud

Diagnosis

If the user has access to the browser's Developer Tools while reproducing the issue, an entry in the Network tab will contain the following Response:

{"errorMessages":[],"errors":{"shares":"You do not have permission to share. All shares are invalid.","shares_delegated":"The user 'UserName' does not have permission to share. The owner has not been changed."}}


Cause

The user no longer has the correct permission to share filters.

Solution

Ensure the user meets the criteria for the Share dashboards and filters global permission.

Additional Information:

Manage global permissions: https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/

Last modified on Mar 14, 2022

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