Forms: Allow adding images/attachments to a JSM request when pasting them to a Paragraph form field


Summary

Allow adding images/attachments to a JSM request when pasting them to a Paragraph form field.

JSDCLOUD-13692 - Getting issue details... STATUS

Environment

Jira Service Management

Diagnosis

Pasting/adding the image is not possible while using the "Paragraph" form field with the Form "Attachment" field, and the user needs to directly use the "Attachment" field to attach an Image. 

Solution

To add attachments, instead of using the Form "Attachment" field, we need to use the system "Attachment" field in the request form. Now, if we paste or drag and drop an attachment to the "Paragraph" field, it will be added to the request.





Last modified on May 17, 2024

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