Forms: Using Automation to notify a user when a form has been submitted on an issue

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

When a form attached to an issue is populated and submitted, the assignee of the ticket does not get notified. This article will explain on how to ensure that the Assignee is notified when the form is submitted back to them.

Environment

Cloud.

Solution

In this case, to achieve the desired scenario we can use an automation rule to notify the assignee when the form is submitted. To do that, please follow the steps below:

  1. Open the service project > Project settings > Automation > Select Create rule
  2. As a trigger, select Forms submitted and if necessary, select a specific form > Save
  3. Select New action > Send email
  4. In To, select Assignee
  5. Fill in a Subject and Content (you can bring the information/values added to the custom fields using smart values). You can also add the smart value {{issue.url}} to return the URL of the issue in the notification.
  6. Select Save > Give your rule a name and click on Turn it on



Last modified on Jun 4, 2024

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