Github PR status not updated in Jira development panel


Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

GitHub PR is merged, however, on Jira the PR shows as Open

Environment

Jira Cloud

Cause

  • When a PR is updated in Github, Jira does not receive the event 
  • Duplicate commits with the same name and files
  • Permission issues with OAuth when the PR was updated

Solution

  • If there is a large set of PR status that were not updated in Jira we can run the backfill process
  • If there are only a couple of PR's that are not updated, we can manually update the PR on GitHub.

    VideoUpdate PR.mp4


Last modified on Oct 31, 2023

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