Github PR status not updated in Jira development panel
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
GitHub PR is merged, however, on Jira the PR shows as Open
Environment
Jira Cloud
Cause
- When a PR is updated in Github, Jira does not receive the event
- Duplicate commits with the same name and files
- Permission issues with OAuth when the PR was updated
Solution
- If there is a large set of PR status that were not updated in Jira we can run the backfill process
- If there are only a couple of PR's that are not updated, we can manually update the PR on GitHub.
Video: