How Resolution Time is Calculated


As outlined in our docs, the resolution time is the difference between an issue's Resolution Date and Created date.

  • What about issues that get re-opened? How is the Resolution time calculated for this situation?
  • How are fractions handled? If the resolution time is 4/3 (1.333 days), do we calculate this as 1 or 2 days?


  • The Resolution time will be the difference between the latest, most recent Resolution Date and Created date.
  • Fractions of time are truncated. For example, the Average resolution of 1.7 days will get truncated to 1 day.

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