How to add Watchers or Request Participants during issue creation

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

Problem

Sometimes it can be useful to have a list of Watchers or Request Participants added to issues so those users receive notifications about it from the start.

Currently, both the Watchers and Request Participants fields can't be added to the Create Issue screen (and to the Request Type settings for Service Desk projects).

While we do already have Feature Requests for both cases (JRACLOUD-5493 and JSDCLOUD-1511), it is possible to to workaround these limitations using workflow post-functions and custom fields!

Creating a custom field

First, you'll need a custom field for the process to work properly. You can follow our documentation on creating a new custom field here:

When selecting a field type, make sure to use either the User Picker (single user) or User Picker (multiple users).

Optional: You can add default users to the field so they're always added as Watchers/Participants or leave it with no default value so users can add the correct Watchers/Participants when creating the issue.

After the field is created, don't forget to add it to the proper Create Issue screens for your projects! Learn more.

Adding the Workflow post-function

Find the desired Workflow you'd like to add the newly created field, and edit it:

Switch to Diagram mode, so the Create Issue transition is easily identifiable.

  1. Click the Create Issue transition
  2. Click the Post Functions link on the transition pop-up
  3. Click "Add Post Function"
  4. Select the "Copy Value From Other Field" Post Function and click "Add"
  5. On the next screen, select the newly created custom field as the Source Field and Watchers or Request Participants as the Destination Field
  6. Select the "Copy within same issue" option and click "Add"
  7. Publish your workflow draft so the changes are effective

Results

Now, whenever a new issue is created using that workflow, the users added to the custom field will be copied to the Watchers or Request Participants field automatically, making sure those users will receive notifications for that issue following your notification settings!


Last modified on Feb 24, 2020

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.