How to assign portal access to provisioned users/groups from AD?
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
Steps to assign Jira-servicemanagement-customer access to all the new users provisioned from AD, which can help give direct access to the portal for all new internal customers.
Environment
Jira Service Management-Cloud
Solution
Users synced through AD are synced in a SCIM group. You can use that SCIM group to assign the default Jira-servicemanagement-customer access to all new users added to the group, which gives portal access to all users.
Steps for a Centralized User Management Experience:
Who can do these steps?
Organization admins
User access admins
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Directory > Groups.
Select the SCIM group you want to grant access to.
In the Group product access table, select Add product.
Select the Jira service management and Customer product roles you want to add, then select Add.
Steps for an Original User Management Experience:
Who can do these steps?
Organization admins
Site administrators
Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.
Choose Product Access on the left.
Go to the Customer Access tab.
Click Add Group, search and select the SCIM group you want to add and click Add Groups.