How to Change the Sender's Name of the Service Management Notifications

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Purpose

The sender of the Service Management notifications for a given project seems to be the same as the project's name. However, changing the project name doesn't reflect on the emails. In some use cases, we'd like to have a more generic name of the email sender.

Solution

  • The sender's name is actually the name of the Customer Portal which can be customized via the desired Project settings > Portal settings > Name.

 

Last modified on Nov 23, 2020

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