How to check the mail audit log outside of the Jira UI

Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.

Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

Where is the data from the mail audit log of Jira Service Desk ?

In the UI you can find that data via  ⚙ > Applications > JIRA Service Desk > Email Requests > View Log > Processing Log

But where to find the source for this data, so that you can check on the results using scripts or similar.


Environment

All Jira Service Desk / Jira Service Management 

Solution

The data can be found in the table AO_2C4E5C_MAILITEMAUDIT 

To extract the data use a query similar to this:


select distinct "FROM_ADDRESS", "MESSAGE", "RESULT_STATUS" from "AO_2C4E5C_MAILITEMAUDIT" group by "FROM_ADDRESS", "MESSAGE" , "RESULT_STATUS" ;


This will give you the sender email and the result of the operation.



Last modified on Feb 5, 2025

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