How to configure webhooks in Jira for Freshworks

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

How to configure webhooks in Jira for Freshworks to push status changes and include comments when the transition screen occurs on the Jira side.

Environment

Jira Cloud

Solution

  • With a working Jira-Freshdesk integration, please refer to the following steps to push status changes and include comments when the transition screen occurs on the Jira side.

         Steps to be taken:

  1. Please create the webhook with your Freshdesk URL and keep all the other fields blank.
  2. Create the workflow transition by adding a post-function
  3. In the post function, select the 'Trigger a webhook' option and add the newly created webhook
  4. When this post-function is executed, Jira will post the issue content in JSON format to the URL specified for the Freshdesk.

For your kind reference, I'm adding the screen recording here.


Last modified on Jun 20, 2024

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