How to create issues with Assets Custom Field using Jira Service Management API
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Summary
The purpose of this article is to help us with the syntax to create customer issues with Assets custom fields using Jira Service Management API
Solution
Create Customer Request
URI: POST /rest/servicedeskapi/request
As you can see below, you will have to use theworkspaceid & objectidattribute to define the Insight object when creating Issues with Assets custom field values.
The format/syntax to update the insight custom field as part of the issue create API is as follows.
Syntax:
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curl --request POST \
--url 'https://your-domain.atlassian.net/rest/servicedeskapi/request' \
--header 'Authorization: Bearer <access_token>' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"requestParticipants": [
"qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d69abfa3980ce712caae"
],
"serviceDeskId": "10",
"requestTypeId": "25",
"requestFieldValues": {
"summary": "Request JSD help via REST",
"description": "I need a new *mouse* for my Mac"
"customfield_10101" : [{"id": "{workspaceid}:{objectid}", "objectId": "{objectid}", "workspaceId": "{workspaceid}"}]
}
}'We can fetch the "workspaceId" by using the GET API call: https://<JSM Premium Site Name>.atlassian.net/rest/servicedeskapi/insight/workspace
The "objectId" can be fetched using the API call: https://api.atlassian.com/jsm/insight/workspace/{workspaceid}/v1/iql/objects
The "ServiceDeskId" can be fetched using the GET API call: https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk
The "requestTypeId" can be fetched using the GET API call: https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype
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