Summary

When a FORM is added as Internal in ticket , then Delete Form option is Greyed out. Agents cannot delete the Internal Submitted FORMS.

We have plans to make this option available in the future JSDCLOUD-13604 - Provide a way to delete submitted internal form on a request/ticket GATHERING INTEREST

Environment

Jira Service Management Cloud

Solution

In order to delete Internally Submitted Form,

1. Click on 3 dots (...) in FORM menu
2. Click Make form external > Select Make External in Pop-up menu.
3. Click on 3 dots (...) in FORM menu again,
4. Click Open customer edits > Select Open Edits in Pop-up menu
5. Click on 3 dots (...) in FORM menu again > Select Delete form

In case the issue is still not resolved, feel free to contact Atlassian support.