How to disable basic authentication on Jira Service Management customer portal
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Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
After configuring SAML / SSO fro Jira and Service Management, administrators may want to choose to disable basic authentication on Jira Service Management custom portal, so that all customers are forced to use IdP sign-on form. This article explains the steps to do it.
Environment
Jira Service Management 4.15 or later
Solution
- Go to Jira settings > System > Authentication methods
- Click Actions ( … ) button next to "Username and password" entry > Edit
- Make sure that "Show default login form for Jira Service Management" checkbox is unticked and save configuration:
