How to enable/disable Major Incident or check if this field is enabled using Jira automation.


Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

On the Jira Issue view, an incident can be marked as a major incident, by enabling or disabling the Major Incident toggle. You can find the details in Mark an Incident as Major

This article helps use automation to perform the below actions

  1. Check if the major Incident field is enabled or not.
  2. To enable/disable the field based on the requirement.

Environment

Jira Service Management Cloud 

Solution


Check if the major Incident field is enabled or not.

Since the Major Incident field is a locked field, it can't be verified using the Issue fields condition. You would need to use the Advanced compare condition to check if the field is enabled or not.

Steps to create the automation rule:

    1. Create an automation rule with a trigger based on requirements.  
    2. Add the Condition: If/else block
      • click on Add conditions
      • Select Advanced compare condition with the following entries:
        • First value: {{issue.Major incident}}
        • Condition: equals
        • Second value: MAJOR_INCIDENT
    3. Add the Action, based on the requirement.


To enable/disable the Major Incident field using the automation rule.

Since the Major Incident field is a locked field, it can't be set/unset using the dropdown in the Edit Field action. You would have to update additional field values using JSON objects.

Note

You would need to grab the customfield ID for the Major Incident field to implement this. 

In the below example, customfield_10136 is the field ID.

Steps to create the automation rule: 

    1. Create an automation rule with a trigger based on requirements.  
    2. Add a condition: The example shown here is using an if-else condition, however, this can be changed according to the requirements
    3. Select the Edit issue Action, navigate to More options, and add the code below
    4. Save the rule once done.
Set the value
{
    "fields": {
        "customfield_10136" : "MAJOR_INCIDENT"
 }
}
Unset the value
{
    "fields": {
        "customfield_10136" : ""
 }
}


If you need further assistance, please reach out to Atlassian Support


Last modified on Jul 18, 2023

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