How to fix This user is not in jira so can not add a comment Warnings

Still need help?

The Atlassian Community is here for you.

Ask the community


When a user makes a comment by replying to a mail notification, the process fails with errors like:

2008-07-08 14:11:17,625 JiraQuartzScheduler_Worker-0 WARN [service.util.handler.AbstractCommentHandler] The mail 'FROM' does not match a valid user

2008-07-08 14:11:17,641 JiraQuartzScheduler_Worker-0 WARN [service.util.handler.AbstractCommentHandler] This user is not in jira so can not add a comment: System Administrator <>


There are two parameters which have not been entered when defining the service that handles comments made via email.


Add the reporterusername or createusers parameter. The full instructions for setting up this feature can be found in our Creating Issues and Comments from Email documentation.


Set the permission scheme to allow 'Anyone' to comment.
Last modified on Nov 2, 2018

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.