How to hide a hyperlink behind a text or add an image/signature in an email
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
This article explains how to embed a hyperlink in a text in the notifications sent out via automation or customer notifications
Environment
Jira Service Management Cloud, Automation
Solution
Customer Notifications
You can edit the Notification Template and add the below section under HTML
<a href="https://Sitename.atlassian.net/jira/servicedesk/projects/MP/reports/all-rating"> Link to the overall reviews </a>
<p>
<a href="https://www.google.com/imgres?q=atlassian%20logo&imgurl=https%3A%2F%2Flogos-world.net%2Fwp-content%2Fuploads%2F2023%2F03%2FAtlassian-Logo.png&imgrefurl=https%3A%2F%2Flogos-world.net%2Fatlassian-logo%2F&docid=wFJtapHHODYFyM&tbnid=AGH0vgBxTbq4FM&vet=12ahUKEwj94-PmpLqGAxVgs1YBHUIMHPUQM3oECBgQAA..i&w=3840&h=2160&hcb=2&ved=2ahUKEwj94-PmpLqGAxVgs1YBHUIMHPUQM3oECBgQAA"> Atlassian Logo </a>
</p>
This is how the email would look like
Please check Create and edit the content of your customer notifications for more details about these settings
Automation
For emails sent via automation, you can add the same in the content section of the Send email action of the rule
Ensure that the email sent are in HTML formatting so that these links render as expected
Please Contact Atlassian support if you have any questions