How to hide request type from customer portal for team-managed project

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Purpose

You want to hide all or some request types from the customer portal for team-managed (formerly known as next-gen) projects. This article will show you how to achieve that.

Solution

Here are the steps:

  1. From your service project, go to Project settings > Channels & self service > Portal.

  2. Click Customize portal under Customization

  3. In your portal, select Organize portal groups > General (This is the default Request type group).

  4. Drag the Request type you want to remove and move it to the left side of the screen where you see the option "Drop here to remove request type"      

  5. Repeat the same steps for other Request types. Please make sure the Request type is not included in any Request type group.
  6. To remove the entire group "General", Click on the three dots on the top right corner 
  7. Click "Remove Group"

         

If Request types don't belong to any groups, they are invisible to customers. If you wish to learn more about setting up Request types for the team-managed project, please visit Set up request types in team-managed projects.

Last modified on Dec 31, 2024

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.