How To: Import .ICS Files into SLA Calendars on Jira Service Management Cloud
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
This article provides step-by-step instructions for importing .ICS files into Jira Service Management SLA calendars, along with troubleshooting tips for common issues encountered during the import process.
Environment
Jira Service Management Cloud
Solution
Step 1: Prepare Your .ICS File
Ensure the .ICS file is correctly formatted by checking for:
Mandatory fields in each event, such as SUMMARY and DTSTART.
Optional DTEND for events with a specific end time.
Single-day events (multi-day events may not be supported).
Step 2: Validate the .ICS File
Use an online iCalendar Validator (e.g., iCalendar Validator) to identify any errors in the .ICS file.
Open the file in a text editor to correct issues like unintended line breaks or missing fields.
Step 3: Import the .ICS File into SLA Calendars
Go to your service project sidebar in Jira Service Management.
Navigate to Service project settings > SLAs.
Click the calendar icon in the top right corner.
Choose Add calendar or select an existing calendar to edit.
Under Holidays, click Import to upload your .ICS file.
Step 4: Troubleshoot Common Errors
If you encounter errors during import, re-validate your file using the steps above.
Ensure no multi-day events are included, and each event has a start date.
Check for any encoding issues or format discrepancies highlighted by the validator tool.
Related Links:
By following these steps, you can effectively import holiday schedules into Jira Service Management Cloud SLA calendars and resolve common errors that may occur during the process.