How to Re-Send Invitation Emails for New JIRA Users

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Purpose

An end user accidentally deleted or never received the invitation email that new JIRA users get when they are created. Similarly, the invitation email expired and the user needs a new invite sent to them, however the administrator cannot find any option in User Management to re-send the invitation email for that user.

There is a Feature Request present to allow for this behaviour natively in JIRA:

  ID-83 - Getting issue details... STATUS

Workaround

  • The end user can go to https://HOSTNAME.atlassian.net and click on the 'Unable to access your account?' option.
  • Enter the username or email associated with the account.
  • Click 'Email'

  • Alternatively, the administrator can Change the User's Password to temporary password or delete and re-create the user so the invite goes out again.

Last modified on Nov 2, 2018

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