How to remove or disable a Service Desk

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

This article is only applicable to Service Desk version 2.x and lower.

Problem

Sometimes you may decide you want to disable Service Desk for a project or remove it and its project entirely, from your Jira instance. The steps below show how this can be done.

Resolution

To disable a service project for a project

  • Go to the administration of the project for which the service project is associated
  • Go to Service Desk in the left hand menu
  • Click Disable to disable the service project

Please note that you need to be part of the service-desk-agents group to see the Service Desk option under Project Administration. Please see doc Jira Service Management permissions for more information.

To remove a service project and its project

  • Delete the project associated with the service project

    Make sure to back up in case you need the project back again after deleting it.


Description

Sometimes you may decide you want to disable Service Desk for a project or remove it and its project entirely, from your Jira instance. The steps below show how this can be done.

ProductJira
PlatformServer
Last modified on Nov 23, 2020

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