How to restrict access to Knowledge Base for certain customers

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Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

Purpose

This article is proposed to teach JIRA Admins on how to restrict access to knowledge base articles to a certain key group of customers or individuals.

Solution

  1. If the customers are already invited to the instance, migrate them to Atlassian Accounts by accessing the URL below and jump to step 5. Learn how to migrate customers here.

    1. https://<YourDomain>.atlassian.net/admin/jira-service-Management/portal-only-customers
  2. If they are not invited yet, add the customers using the configurations below:
  3. Remove all the default application accesses from your site
  4. Invite the customers to Atlassian account without any application access

  5. Create a group to manage the articles view permissions

  6. Add the new customer's accounts to the new group

  7. Go to confluence and restrict the page to that group

Customer view

After setting the page restriction, the articles will be restricted to the group of customers in the customer portal.

  • Customer "A" will have access to the *Test Permission* page:

  • Customer "B" will not have access to the same page:

DescriptionRestrict knowledge base articles to certain customers
ProductJIRA Service Management, Confluence

Last modified on Nov 1, 2020

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