How to Restrict Access to Queues in Jira
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
This article presents a method for implementing access restrictions to queues by leveraging the Jira Issue Security Feature.
Cause
At present, the native application of issue security within Jira queues is not supported. Consequently, this article has been created to serve as a workaround solution in response to the below Feature Request.
JSDCLOUD-366 - Getting issue details... STATUS
Solution
When assessing the workaround for this issue, it is essential to take the following factors into consideration:
Establish the presence of a distinct custom field for distinguishing Jira queues (e.g., "Categories" Custom Field).
Utilize the Issue Security feature to assign security levels.
Implement Automation procedures to definitively assign security levels based on the custom field value.