How to run the bundled Data Center apps without an app license

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Platform Notice: Server and Data Center Only. This article only applies to Atlassian products on the server and data center platforms.

    

Summary

From February 2021, Atlassian bundled the following apps with Data Center for free: 

  • Advanced Roadmaps for Jira Software (AR4J, formerly Jira Portfolio)
  • Insight Asset Management for Jira Service Management 
  • Insight Discovery for Jira Service Management 

If you have a Jira Data Center installation, you need to be on a specific version of Jira or a specific version of the app to not require a license to run the app. 

Environment

  • Jira Software Data Center
  • Jira Service Management Data Center
  • Advanced Roadmaps for Jira Software
  • Insight Asset Management for Jira Service Management
  • Insight Discovery for Jira Service Management

Solution

  • Advanced Roadmaps is bundled with Jira Software 8.15 and later.
    • If you can't upgrade Jira Software to 8.15, you may upgrade Advanced Roadmaps to 3.29.5 or later. 
  • Insight Asset Management and Insight Discovery are bundled with Jira Service Management 4.15 and later. 
    • If you cannot upgrade Jira Service Management to 4.15, you may upgrade: 
      • Insight Asset Management to 8.7.1 or later.
      • Insight Discovery to 2.29.0 or later.
  • If you still see a license error after upgrading the app, you may also need to upgrade Universal Plugin Manager to version 4.3.0 or later.
  • If you the app license is still show as in use even after upgrading the app, you may be running into JPOSERVER-2954 - Getting issue details... STATUS . Review the workaround documented in the bug.

More info can be found in Installing Marketplace apps > Install a Data Center or Server app > Enter a license for your app.


Last modified on Oct 6, 2021

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