How to run the bundled Data Center apps without an app license

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

    

Summary

From February 2021, Atlassian bundled the following apps with Data Center for free: 

  • Advanced Roadmaps for Jira Software (AR4J, formerly Jira Portfolio)
  • Insight Asset Management for Jira Service Management 
  • Insight Discovery for Jira Service Management 

If you have a Jira Data Center installation, you need to be on a specific version of Jira or a specific version of the app to not require a license to run the app. 

Environment

  • Jira Software Data Center
  • Jira Service Management Data Center
  • Advanced Roadmaps for Jira Software
  • Insight Asset Management for Jira Service Management
  • Insight Discovery for Jira Service Management

Solution

  • Advanced Roadmaps is bundled with Jira Software 8.15 and later.
    • If you can't upgrade Jira Software to 8.15, you may upgrade Advanced Roadmaps to 3.29.5 or later. 
  • Insight Asset Management and Insight Discovery are bundled with Jira Service Management 4.15 and later. 
    • If you cannot upgrade Jira Service Management to 4.15, you may upgrade: 
      • Insight Asset Management to 8.7.1 or later.
      • Insight Discovery to 2.29.0 or later.
  • If you still see a license error after upgrading the app, you may also need to upgrade Universal Plugin Manager to version 4.3.0 or later.
  • If you the app license is still show as in use even after upgrading the app, you may be running into JPOSERVER-2954 - Getting issue details... STATUS . Review the workaround documented in the bug.

More info can be found in Installing Marketplace apps > Install a Data Center or Server app > Enter a license for your app.


Last modified on Jun 1, 2021

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