How to run the bundled Data Center apps without an app license
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
From February 2021, Atlassian bundled the following apps with Data Center for free:
- Advanced Roadmaps for Jira Software (AR4J, formerly Jira Portfolio)
- Insight Asset Management for Jira Service Management
- Insight Discovery for Jira Service Management
If you have a Jira Data Center installation, you need to be on a specific version of Jira or a specific version of the app to not require a license to run the app.
Environment
- Jira Software Data Center
- Jira Service Management Data Center
- Advanced Roadmaps for Jira Software
- Insight Asset Management for Jira Service Management
- Insight Discovery for Jira Service Management
Solution
- Advanced Roadmaps is bundled with Jira Software 8.15 and later.
- If you can't upgrade Jira Software to 8.15, you may upgrade Advanced Roadmaps to 3.29.5 or later.
- Insight Asset Management and Insight Discovery are bundled with Jira Service Management 4.15 and later.
- If you cannot upgrade Jira Service Management to 4.15, you may upgrade:
- Insight Asset Management to 8.7.1 or later.
- Insight Discovery to 2.29.0 or later.
- If you cannot upgrade Jira Service Management to 4.15, you may upgrade:
- If you still see a license error after upgrading the app, you may also need to upgrade Universal Plugin Manager to version 4.3.0 or later.
- If you the app license is still show as in use even after upgrading the app, you may be running into
-
JPOSERVER-2954Getting issue details...
STATUS
. Review the workaround documented in the bug.
More info can be found in Installing Marketplace apps > Install a Data Center or Server app > Enter a license for your app.