How-to update Issue Security levels on new and existing issues

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Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

Apart from the Atlassian Support article: Configure Issue Security Schemes, there are no instructions given to end-users on what to do with existing issues and new incoming issues in terms of setting their respective issue security levels.

Environment

Jira Cloud (All project types)

Solution

What to do next after Issue Security has been set up? Applying to new and existing issues:  Video demo: Setting security levels in your project and for existing issues

To update existing issues:

  • One by one:
    • Click on the padlock icon in the issue view at top right of issue, choose and click on relevant security level
  • More than one issue at a time - JQL search and bulk edit/update functionality

Options to set issue security on an issue at issue creation time:

  • Set up an automation rule to catch newly created issues and set issue security level on issues that match required condition for the security level
  •     
  • Via portal create: Add the security level field to the request form view/tab of the related request type. In this case, the field is Hidden, and there's the option to pre-set the security level to the relevant value/level:


Last modified on Jun 30, 2024

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