How to upload Custom Priority Icons in Jira

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This Knowledge Base article was written specifically for the Atlassian Server platform. Due to the Functional differences in Atlassian Cloud, the contents of this article cannot be applied to Atlassian Cloud applications.

Purpose

As the Jira Installation Directory cannot be accessed directly in Jira Cloud for the user to upload their icons, this KB will show users how to upload the priority icons to Jira.


Solution

  1. Upload your custom icon as an attachment to any Jira Issue and right click on the image and copy the image URL.
  2. Click Jira Settings > Issues > Priorities
  3. Click the 'Edit' link next to the desired priority.
  4. Paste the copied URL into the Icon URL field.
  5. Click the Update button.


  • The custom icon will be saved as per upload

In order to view the icon correctly, both condition below should be met:

  • The issue where the icons are uploaded should be accessible by all logged in Jira users
  • In the case where the icons are not showing up, please check on the issue itself and ensure you are able to view the attachments OR the URL to access the attached icons has not changed

Alternative

To upload to a public image hosting site and paste the URL back to Jira.

The example below is intended just for reference. We don't own the suggested site, and recommend that you don't use the suggested solution if your icon contains sensitive information that shouldn't be made available to public internet.

Example:

  1. Find a imagehosting site (http://imgh.us/ in this case)
  2. Upload the image file and you should get a link similar to the one below:
    1. http://imgh.us/medium_1.svg
  3. Click cog icon > Issues > Priorities
  4. Click the Edit link next to the desired priority.
  5. Paste the copied URL into the Icon URL field.

This is also subject to the image hosting site's availability, please visit the site to check if the image no longer showing correctly or showing as a dead link.



Description As the Jira Installation Directory cannot be accessed directly in Jira Cloud for the user to upload their icons, this KB will show users how to upload the priority icons to Jira.
Product Jira
Platform Server
Last modified on Feb 12, 2019

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