In which directory Service Management Customer account is created
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Purpose
Clarify the specification of customer account creation when Jira Service Management is integrated with Crowd.
Prerequisite
Project setting > Customer permissions select “Anyone can email the service project or raise a request in the portal“
Crowd is a primary directory
Result
Result will change depends on the Crowd Permissions which can be seen in Jira Administration > User management > User Directories > Crowd Server > Edit
"Crowd Permissions" selected Read Only
Customer account will be created on Jira Internal Directory
"Crowd Permissions" selected Read/Write
Customer account will be created on Crowd