In which directory Service Management Customer account is created
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Clarify the specification of customer account creation when Jira Service Management is integrated with Crowd.
Solution
Prerequisite
Project setting > Customer permissions select “Anyone can email the service project or raise a request in the portal“
Crowd is a primary directory
Result
Result will change depends on the Crowd Permissions which can be seen in Jira Administration > User management > User Directories > Crowd Server > Edit
"Crowd Permissions" selected Read Only
Customer account will be created on Jira Internal Directory
"Crowd Permissions" selected Read/Write
Customer account will be created on Crowd
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