Incorrect Issue Type Configuration for Custom Fields Stops CSV Import
During the import of a CSV file into an existing Project containing Custom Fields, the import process will encounter an error and stop.
The resulting error log reports:
2014-09-23 13:46:18,909 JiraTaskExectionThread-11 ERROR user 826x7970x1 1bl903h 18.104.22.168,10.20.255.254,10.23.62.13 /secure/admin/ImporterLogsPage!import.jspa [imports.importer.impl.AbstractDataImporter$1Thread[http-bio-8080-exec-19,5,main]] Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state java.lang.NullPointerException at com.atlassian.jira.plugins.importer.imports.importer.impl.customfields.CustomFieldsUtil.createOptionIfDoesNotExist(CustomFieldsUtil.java:215) at com.atlassian.jira.plugins.importer.imports.importer.impl.customfields.CustomFieldsUtil.handleOptionsInHierarchy(CustomFieldsUtil.java:198) at com.atlassian.jira.plugins.importer.imports.importer.impl.customfields.CustomFieldsUtil.addOptions(CustomFieldsUtil.java:154) ...
JIRA 6.3.6 with JIRA Importers Plugin (JIM) version 6.2.3 (likely affects other versions)
Issues contained in the CSV file utilize custom fields that were already created/configured in JIRA.
The Custom Fields within JIRA do not have Issue Type associations to match the Issues being imported from the CSV file.
- Gather data from CSV file
- Identify Custom Fields to be imported
- Identify Issue Types used per Custom Field
- Go to
- For each Custom Field identified:
- Find custom field
- Click the 'cog' icon for the custom field
- Under 'Choose applicable issue types' heading, use the 'Issue Types' selection field to choose appropriate issue types for custom field
Check the 'applicable context' for custom fields on the same screen to ensure your custom field is compatible with your Project(s). 'Global Context' allows the custom field to be used with any Project.