Incorrect Times Displayed in JIRA

Symptoms

The times displayed in JIRA for issue creation, comments, etc. do not match the system time on the machine running JIRA.

Cause

The timezone used by JIRA is controlled by the Java Virtual Machine which uses the system time zone by default. If this is misconfigured, the times displayed in JIRA may not match the system time.

JIRA persists date/times in the database in the timezone that the Java process running JIRA returns. This means if the timezone changes, the data can be stored in different times. Additionally when restoring an XML backup from another server, if the timezone changes this can alter all the times in the database. This is covered in further detail in  JRA-26039 - Verify the system timezone when an XML backup is restored Closed .

Resolution

  • Modify the timezone, as per our Setting the timezone for the JAVA environment KB article.
  • Verify the default timezone is not being changed at runtime by any plugins installed in JIRA. This will cause significant problems.

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