Insight Object Schema page does not load in a Jira instance with the Surveys for Jira add-on

Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible


Problem

The Insight Object Schema page will not load from version 8.7.11 and above if the Jira instance has the Surveys for Jira add-on version 4.0.14 or below installed.

 The issue is not reproduced in the versions where Insight is bundled with Jira Service Management 4.15+

Diagnosis

Environment

  • Instance with Insight Asset Management Standalone Version 8.7.11 and above 

  • Instance with Surveys for Jira 4.0.14 or below 

The following appears in the Browser Console tab:

Uncaught TypeError: moment.locale is not a function
at Object.RLABS.GlobalConfig.handleData (com.riadalabs.jira.plugins.insight:rlabs-commons.js?locale=en-BR:13050)
at c (batch.js?locale=en-BR:54)
at Object.fireWith [as resolveWith] (batch.js?locale=en-BR:54)
at Object.<anonymous> (batch.js?locale=en-BR:54)
at c (batch.js?locale=en-BR:54)
at Object.fireWith [as resolveWith] (batch.js?locale=en-BR:54)
at Object.a.<computed> (batch.js?locale=en-BR:54)
at Object.<anonymous> (batch.js?locale=en-BR:54)
at c (batch.js?locale=en-BR:54)
at Object.add [as done] (batch.js?locale=en-BR:54)

Resolution

Update the Survey for Jira add-on to version 4.0.15+ which includes the fix.


Description
Product
Last modified on Aug 4, 2021

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