Insight Object Schema page does not load in a Jira instance with the Surveys for Jira add-on

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.


The Insight Object Schema page will not load from version 8.7.11 and above if the Jira instance has the Surveys for Jira add-on version 4.0.14 or below installed.

 The issue is not reproduced in the versions where Insight is bundled with Jira Service Management 4.15+



  • Instance with Insight Asset Management Standalone Version 8.7.11 and above 

  • Instance with Surveys for Jira 4.0.14 or below 

The following appears in the Browser Console tab:

Uncaught TypeError: moment.locale is not a function
at Object.RLABS.GlobalConfig.handleData (com.riadalabs.jira.plugins.insight:rlabs-commons.js?locale=en-BR:13050)
at c (batch.js?locale=en-BR:54)
at Object.fireWith [as resolveWith] (batch.js?locale=en-BR:54)
at Object.<anonymous> (batch.js?locale=en-BR:54)
at c (batch.js?locale=en-BR:54)
at Object.fireWith [as resolveWith] (batch.js?locale=en-BR:54)
at Object.a.<computed> (batch.js?locale=en-BR:54)
at Object.<anonymous> (batch.js?locale=en-BR:54)
at c (batch.js?locale=en-BR:54)
at Object.add [as done] (batch.js?locale=en-BR:54)


Update the Survey for Jira add-on to version 4.0.15+ which includes the fix.

Last modified on Aug 4, 2021

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