Installing app from marketplace fails
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Unable to install app from marketplace
Environment
Jira Cloud
Diagnosis
From audit logs you could notice similar entries
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Audit log : Failed to install app plugin.xxxxxxxxxxx.atlassian-connect.jsonCheck the browser logs using develop tools and you might see similar error message.
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errorMessage: "The app \"<appname>\" could not be installed as your site has not defined all of the required default groups. This affects the installation of all apps. Please see http://go.atlassian.com/nodefaultgroup for further information."
Cause
This issue is noticed when default product access group is not configured for all the subscribed products in Atlassian
Solution
Step 1 : Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.
Step 2 : Choose Product access on the left.
Step 3 : Under the product name, Click on ... next to the group → choose "Make default access group".
Step 4 : Once done, try to install the addon again.
More detail on product settings here
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