Installing UPM 2.7.2 or later on versions of Tomcat prior to 6 fails

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Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.

Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

  • Upgrading the Universal Plugin Manager (or UPM) to 2.7.2 or later
  • Using a version of Tomcat prior to 6
  • There will be no link to 'Plugins' in the administration section of JIRA after the upgrade, as the Universal Plugin Manager fails to load
  • The following stack traces will appear in the logs:


2012-09-15 19:10:47,454 ERROR [FelixDispatchQueue] [osgi.container.felix.FelixOsgiContainerManager] frameworkEvent Framework error in bundle com.atlassian.templaterenderer.atlassian-template-renderer-velocity16-plugin
org.osgi.framework.ServiceException: Service factory exception: org.apache.velocity.exception.VelocityException: Failed to initialize an instance of org.apache.velocity.runtime.log.CommonsLogLogChute with the current runtime configuration.
... org.springframework.osgi.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:132)
        at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
        at java.lang.Thread.run(Thread.java:662)
Caused by: java.lang.RuntimeException: org.apache.velocity.exception.VelocityException: Failed to initialize an instance of org.apache.velocity.runtime.log.CommonsLogLogChute with the current runtime configuration.
        at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.<init>(VelocityTemplateRendererImpl.java:70)
        at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererServiceFactory.getService(VelocityTemplateRendererServiceFactory.java:33)
        at org.springframework.osgi.service.exporter.support.internal.support.PublishingServiceFactory.getService(PublishingServiceFactory.java:105)
        at org.apache.felix.framework.ServiceRegistrationImpl.getFactoryUnchecked(ServiceRegistrationImpl.java:307)
        ... 47 more
Caused by: org.apache.velocity.exception.VelocityException: Failed to initialize an instance of org.apache.velocity.runtime.log.CommonsLogLogChute with the current runtime configuration.
        at org.apache.velocity.runtime.log.LogManager.createLogChute(LogManager.java:206)
        at org.apache.velocity.runtime.log.LogManager.updateLog(LogManager.java:255)
        at org.apache.velocity.runtime.RuntimeInstance.initializeLog(RuntimeInstance.java:795)
        at org.apache.velocity.runtime.RuntimeInstance.init(RuntimeInstance.java:250)
        at org.apache.velocity.app.VelocityEngine.init(VelocityEngine.java:107)
        at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.<init>(VelocityTemplateRendererImpl.java:66)
        ... 50 more
Caused by: org.apache.commons.logging.LogConfigurationException: org.apache.commons.logging.LogConfigurationException: org.apache.commons.logging.LogConfigurationException: Invalid class loader hierarchy.  You have more than one version of 'org.apache.commons.logging.Lo
g' visible, which is not allowed. (Caused by org.apache.commons.logging.LogConfigurationException: Invalid class loader hierarchy.  You have more than one version of 'org.apache.commons.logging.Log' visible, which is not allowed.) (Caused by org.apache.commons.logging.L
ogConfigurationException: org.apache.commons.logging.LogConfigurationException: Invalid class loader hierarchy.  You have more than one version of 'org.apache.commons.logging.Log' visible, which is not allowed. (Caused by org.apache.commons.logging.LogConfigurationExcep
tion: Invalid class loader hierarchy.  You have more than one version of 'org.apache.commons.logging.Log' visible, which is not allowed.))
        at org.apache.commons.logging.impl.LogFactoryImpl.newInstance(LogFactoryImpl.java:543)
        at org.apache.commons.logging.impl.LogFactoryImpl.getInstance(LogFactoryImpl.java:235)
        at org.apache.commons.logging.LogFactory.getLog(LogFactory.java:370)
        at org.apache.velocity.runtime.log.CommonsLogLogChute.init(CommonsLogLogChute.java:75)
        at org.apache.velocity.runtime.log.LogManager.createLogChute(LogManager.java:157)
        ... 55 more
Caused by: org.apache.commons.logging.LogConfigurationException: org.apache.commons.logging.LogConfigurationException: Invalid class loader hierarchy.  You have more than one version of 'org.apache.commons.logging.Log' visible, which is not allowed. (Caused by org.apach
e.commons.logging.LogConfigurationException: Invalid class loader hierarchy.  You have more than one version of 'org.apache.commons.logging.Log' visible, which is not allowed.)
        at org.apache.commons.logging.impl.LogFactoryImpl.getLogConstructor(LogFactoryImpl.java:397)
        at org.apache.commons.logging.impl.LogFactoryImpl.newInstance(LogFactoryImpl.java:529)
        ... 59 more
Caused by: org.apache.commons.logging.LogConfigurationException: Invalid class loader hierarchy.  You have more than one version of 'org.apache.commons.logging.Log' visible, which is not allowed.
        at org.apache.commons.logging.impl.LogFactoryImpl.getLogConstructor(LogFactoryImpl.java:385)
        ... 60 more
Exception in thread "Spring executor 9" org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'pluginManagerHandler' defined in URL [bundle://122.0:0/META-INF/spring/atlassian-plugins-components.xml]: Unsatisfied dependency expressed through constructor argument with index 0 of type [com.atlassian.templaterenderer.TemplateRenderer]: : Error creating bean with name 'renderer': FactoryBean threw exception on object creation; nested exception is org.springframework.osgi.service.ServiceUnavailableException: service matching filter=[(objectClass=com.atlassian.templaterenderer.velocity.one.six.VelocityTemplateRenderer)] unavailable; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'renderer': FactoryBean threw exception on object creation; nested exception is org.springframework.osgi.service.ServiceUnavailableException: service matching filter=[(objectClass=com.atlassian.templaterenderer.velocity.one.six.VelocityTemplateRenderer)] unavailable

...

Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'renderer': FactoryBean threw exception on object creation; nested exception is org.springframework.osgi.service.ServiceUnavailableException: service matching filter=[(objectClass=com.atlassian.templaterenderer.velocity.one.six.VelocityTemplateRenderer)] unavailable

...

Caused by: org.springframework.osgi.service.ServiceUnavailableException: service matching filter=[(objectClass=com.atlassian.templaterenderer.velocity.one.six.VelocityTemplateRenderer)] unavailable
 at org.springframework.osgi.service.importer.support.internal.aop.ServiceDynamicInterceptor.getTarget(ServiceDynamicInterceptor.java:419)
 at org.springframework.osgi.service.importer.support.internal.aop.ServiceDynamicInterceptor.afterPropertiesSet(ServiceDynamicInterceptor.java:472)
 at org.springframework.osgi.service.importer.support.OsgiServiceProxyFactoryBean.createProxy(OsgiServiceProxyFactoryBean.java:215)
 at org.springframework.osgi.service.importer.support.AbstractServiceImporterProxyFactoryBean.getObject(AbstractServiceImporterProxyFactoryBean.java:86)
 at org.springframework.osgi.service.importer.support.OsgiServiceProxyFactoryBean.getObject(OsgiServiceProxyFactoryBean.java:161)
 at org.springframework.beans.factory.support.FactoryBeanRegistrySupport$1.run(FactoryBeanRegistrySupport.java:121)
 ... 33 more

Cause

This is caused by a bug in UPM.

Workaround

Replace the Tomcat's common-logging-x.x.x.jar file with commons-logging-1.1.1.jar and restart JIRA.

Resolution

To resolve this issue you need to upgrade Tomcat to version 6 or later. You can run through the following steps to get the UPM upgraded

  1. Shutdown JIRA.
  2. Remove UPM from your jira_home/plugins/installed-plugins directory.
  3. Migrate Tomcat to version 6
  4. Startup JIRA again, the older, bundled version of the UPM should now load.
  5. Upgrade the UPM from the UPM as normal, it should now work.


Last modified on Jan 10, 2025

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