Internal Server Error While Trying to Access Kanban Board Configuration After JIRA Agile Update
Symptoms
- Recently update JIRA Agile
- Clicking on the Agile > Kanban Board > Board > Configure causes "Internal Server error"
- The following appears in the
atlassian-greenhopper.log
oratlassian-jira.log
:
2013-09-13 14:48:48,005 http-bio-8443-exec-292 ERROR zurek 888x1957741x4 1biakez 137.138.248.151 /rest/greenhopper/1.0/rapidviewconfig/editmodel.json [web.rapid.view.RapidViewEditResource] Unable to complete GreenHopper REST method
java.lang.NullPointerException
at sun.util.calendar.ZoneInfoFile.getZoneIDs(ZoneInfoFile.java:757)
at sun.util.calendar.ZoneInfo.getAvailableIDs(ZoneInfo.java:576)
at java.util.TimeZone.getAvailableIDs(TimeZone.java:599)
at com.atlassian.jira.timezone.TimeZoneIds.getCanonicalIds(TimeZoneIds.java:53)
at com.atlassian.jira.timezone.TimeZoneServiceImpl.getCanonicalIds(TimeZoneServiceImpl.java:151)
at com.atlassian.jira.timezone.TimeZoneServiceImpl.getAllowedCannonicalIds(TimeZoneServiceImpl.java:125)
at com.atlassian.jira.timezone.TimeZoneServiceImpl.getTimeZoneInfos(TimeZoneServiceImpl.java:107)
at com.atlassian.jira.timezone.TimeZoneServiceCachingDecorator.getTimeZoneInfos(TimeZoneServiceCachingDecorator.java:120)
at sun.reflect.GeneratedMethodAccessor2522.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:601)
at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$AbstractMultiTenantAwareInvocationHandler.invokeInternal(MultiTenantComponentFactoryImpl.java:181)
at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$MultiTenantAwareInvocationHandler.invoke(MultiTenantComponentFactoryImpl.java:211)
at com.sun.proxy.$Proxy398.getTimeZoneInfos(Unknown Source)
at sun.reflect.GeneratedMethodAccessor2522.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:601)
at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
at com.sun.proxy.$Proxy398.getTimeZoneInfos(Unknown Source)
at sun.reflect.GeneratedMethodAccessor2522.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:601)
Cause
This error will happen if Oracle JAVA is not being used.
Resolution
- Shutdown JIRA
- Configure JIRA to use the bundled JAVA or system JAVA if you have installed Oracle JAVA. You will need to refer to How to Use System JRE Instead of Embedded JRE if you are going to use System JAVA.
- Start JIRA
Last modified on Nov 2, 2018
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