"Invite Users" Email Customization

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Do note that Atlassian do not support customization as described on the documentation as outlined in our Atlassian Support Offerings. Please only try if you are confident in doing so and we strongly encourage customers to perform the check on test environment first before applying to production.


Change the Email sent when using the *Invite users* button by adding custom information. This is a Workaround to the below feature request, which will need to be applied on every upgrade process:


  1. Stop Jira
  2. Go to $JIRA_HOME/plugins/.osgi-plugins/transformed-plugins (We recommend performing this action using Terminal or CMD)
  3. Edit the jira-invite-user-plugin-X.X.X_XXXXXX.jar file (the X's will be a different number, depending on your version)
    (info) We will use the vim editor for this workaround, but, you can use your preferential tool to edit the .jar file.

  4. Type enter on jira-invite-user-plugin.properties to edit it

  5. Scroll-down until inviteuser.email.jira.invitation.body then edit this section as your preference. You can paste URL's on it if you prefer
  6. Save the file
  7. Start your Jira
  8. Perform an invitation test, to make sure that the customization worked
Last modified on Feb 2, 2021

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