Issue comment, creation, and mail notifications stop working
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The creation and of issues, comments, and automatic mail notifications stop functioning correctly in Jira.
Similar errors appear in the: atlassian-jira.log:
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2016-02-29 22:19:53,532 Caesium-1-1 ERROR anonymous Mail handler used by Jira Service Desk. Do not modify or delete. 10,300 [c.a.jira.service.ServiceRunner] An error occurred while trying to run service with ID '11000'. This method is not supported in an UnloadableJiraServiceContainer
java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer
at com.atlassian.jira.service.UnloadableJiraServiceContainer.setLastRun(UnloadableJiraServiceContainer.java:107)
at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:91)
at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:54)
at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:37)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:453)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:447)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:394)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:279)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:275)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:78)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:70)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:40)
at java.lang.Thread.run(Thread.java:745)Cause
This mostly happens after upgrade and plugins are not present to provide the working classes with their associated services. When the service is then called, it enters an error state and stops the entire services queue from processing. All mail handlers are controlled by services and all errors will need to be addressed. Examples of the services are:
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Git Revision Indexing Service : com.xiplink.jira.git.revisions.RevisionIndexService
Service Delay : 3600000ms
Exception getting Service information : java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer1
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Comments from emails : com.atlassian.studio.jira.service.services.file.StudioFileService
Service Delay : 60000ms
Exception getting Service information : java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer1
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Subversion Revision Indexing Service : com.atlassian.jira.plugin.ext.subversion.revisions.RevisionIndexService
Service Delay : 3600000ms
Exception getting Service information : java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainerResolution
ℹ️ If you have items in the Mail Queue, you should manually flush all items before shutting Jira down
Navigate to
'Administration' > 'System' > 'Advanced' > 'Services' (tab)to open the 'Services' page.OR Keyboard shortcut: 'g' + 'g' + type 'Services'
Check for any grayed out services
If there are any grayed services, remove them
Restart Jira
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