Issue creation in Jira fails silently after entering all field data


Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

After entering values into the fields and clicking on the Create button, the creation fails without any validator errors being shown.

Check for a required field that is not on the create screen

Commonly, a Custom field is marked as required and is not configured on the create issue screen, or the field is marked as hidden. Use browser developer tools to confirm and identify the field name causing this issue. If you use your browser's development tools, the Network tab will show a 400 response with an error message similar to:

Error
{errorMessages: [], errors: {customfield_10139: "Custom Field 1 is required."}}
errorMessages
:
[]
errors
:
{customfield_10139: "Custom Field 1 is required."}
customfield_10139
:
"Custom Field 1 is required."

Ensure the required field is present on the create screen

Check if the field is missing from the screen

  1. Select Cog Icon > Issues

  2. Click Screens

  3. Next to the relevant Screen, click on the three dots option (...) then click Configure

  4. Click the tab that you want to add the field to

  5. Type the relevant field name in the drop-down displayed at the bottom of the current fields

  6. (Optional) Drag the field to the desired position on your screen

If the mandatory field is present on the screen but marked as hidden

For a Jira Service Management (JSM) project:

  1. Go to Project Settings > Request Types 
  2. Select the request type with the issue and open the request form
  3. Search for the field that is marked as hidden and required.
  4. Enter the default value of the field or remove it from the hidden fields.
  5. Save the changes.

For a Jira Software or Work Management project:

  1. Go to Project Settings > Issues > Fields
  2. Click the pencil icon to edit the field configuration
  3. Search for your field name
  4. Next to your field, click the Show link


Last modified on Nov 18, 2024

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